![]() ![]() maintenance department, dispatch, etc.) when customers need to stay informed when equipment is offline. This is a great tool for intercompany communications (ie. Email / Fax - Numerous customers receive immediate notification via email and fax when our service is utilized.How do I know what is happening with my breakdowns? Customers benefit through detailed analysis of their maintenance costs which give them more control over their expenses. FleetNet America uses VMRS to apply costs to emergency roadside and preventive maintenance events across all vehicle types. VMRS stands for Vehicle Maintenance Reporting Standards. FleetNet America believes providing data including VMRS coding & costing, fault code reporting, and more is key to this process. Information accessibility is essential to managing the customer’s fleet properly. The customer never has to guess what is going on with their equipment. FleetNet America communicates constantly with customers keeping them informed on what is happening at each stage of the event. An example includes passing through service provider invoices to the customer without markup, therefore, passing savings onto the customer. Transparency is the way FleetNet America does business. different?įleetNet is changing the direction of fleet maintenance with Flexibility, Transparency, Communication and Information Accessibility.įlexibility means we offer a full line of solutions allowing customers the ability to customize a program to fit their specific needs. provides service in the United States, Canada and Puerto Rico. What is your service coverage area?įleetNet America, Inc. ![]() There is no enrollment fee to sign up for service with FleetNet America. Examples include: Can drivers call directly for service? Who has authorization for repairs and what are the authorization limits? Is a PO needed before or after service? etc. How do I know that FleetNet America will handle my equipment specifically as I instruct?Įach customer completes an instruction sheet called a Customer Profile, with detailed instructions on how their account is to be handled. is a wholly owned subsidiary of ArcBest Corporation (NASDAQ: ARCB) What types of vehicles are serviced?Īll types of medium and heavy duty commercial vehicles, material handling and industrial equipment, excludes automobiles. What is FleetNet America’s financial situation?įleetNet America has sustained double digit growth in previous years. How long have you been in business?įleetNet America originated as the breakdown department for Carolina Freight in 1953 and was incorporated as a separate company in 1993. Other services include fleet maintenance management, preventive maintenance, emergency roadside assistance, material handling maintenance management, equipment relocation and towing and recovery. ![]() Both are about giving the customer the data and information to make effective management decisions about their fleet and equipment. TMcare ®, our fleet maintenance service, is about managing the unit to the customer’s unique specifications Emergency Roadside is about managing the event or situation to the customer’s unique specifications. The way we do business is extremely different from others in the industry. Frequently Asked Questions What types of services are provided by FleetNet America?įleetNet America provides fleet maintenance and emergency roadside assistance for medium and heavy duty commercial equipment.
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