![]() Or, they could order the part, then call me when they had received it and could do the repair that same day in the store. The first, was they could ship my MBP off for repair, and I would receive the repaired computer in 7 to 10 business days. They didn't have the part in stock, and they didn't have anyone in the store currently making repairs, so I was given two options. For this model MBP, the battery is attached to the topcase, and they replace the entire topcase. The Apple tech immediately agreed that my battery was swollen, and that it needed to be replaced. My appointment started about 20 minutes late. ![]() You could then either wait in the appointment line (for a few hours, apparently), or leave and come back closer to your appointment time. If you didn't have an appointment, and weren't picking up an order, they then scheduled an appointment for you. If you were there to pick up an order, they told you to remain in the arrivals line, and they would bring your purchase out to you. If you had an appointment, you were asked to go stand in a line on the opposite side of the store, and you'd be called when it was your turn. I saw one woman refuse a mask, then go into a rage and storm off, threatening to sue Apple for not serving her without a mask.Ī few minutes after security had checked you out, an Apple employee checked you in. If you refused a mask, they asked you to leave. As soon as you arrived, you were met by security who took your temperature and offered you a mask if you weren't wearing one. They had red dots on the sidewalk about every 6 feet (looked more like 8 feet) for you to stand next to. ![]() Down one side of the sidewalk in front of the store, was the arrival line. When I arrived for my appointment Friday, everything was about as I expected it to be. (The remote scheduler wouldn't believe me that I knew enough to know that I had a battery problem.) (The swollen battery pushes into my trackpad, making it exceptionally insensitive.)Īs soon as I heard they were reopening my local store, I made an appointment to bring in my MBP to be evaluated for battery replacement. But, I procrastinated, and didn't get it replaced before they closed all the stores. These are not decisions we rush into-and a store opening in no way means that we won't take the preventative step of closing it again should local conditions warrant.Ībout two weeks before they closed all the stores, the battery in my MBP started to noticeably swell. We look at every available piece of data-including local cases, near and long‑term trends, and guidance from national and local health officials. Our commitment is to only move forward with a reopening once we're confident we can safely return to serving customers from our stores. Here's O'Brien's exact wording on the subject: ![]() It also says it will close stores again if that becomes necessary in any additional waves of the virus. The company says its choices on which stores to open when have been guided both by data, such as on regional cases of the virus, and local health officials' recommendations. Some stores will offer curbside or storefront pickup instead of in-store service. Further Reading In an unusual investor call, Apple reports flat quarterly earnings amid COVID-19Would-be-customers can use an online " Find a Store" tool to see whether their local stores are open.
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